We aim to deliver your order as efficiently and smoothly as possible.
Below you’ll find everything you need to know about delivery times, delivery options and what to do if there’s an issue with your order.
Shipping
All orders placed within the United States and Canada come with free Standard Shipping. Your order will arrive within 3-5 business days. If your order does not arrive within 5 business days please reach out to us via our Contact Us page.
Our courier partner will email you your unique tracking number and a link to allow you to track your shipping.
If you have any questions regarding our shipping service, please email us at help@probreeze.com.
Shipping Delays
We always endeavour to ship your order on time however, there may be factors outside our control such as adverse weather, or severe road network issues which may delay your order. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.
Lost Packages
If you have not received your order, please contact us and our Customer Care Team will work to resolve the issue as quickly as possible.
We insure each purchase during the time it is in transit until it is shipped to the specified shipping address. Once courier tracking confirmation is received of an order being shipped and signed for at the shipping address our liability ceases.
Damages to Your Order
We do make every effort to ensure your order is shipped in good condition however, occasionally some products can get damaged during shipping so we please ask you to inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact us with photos at help@probreeze.com. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted.
International Orders
International orders must be placed through our country-specific websites. Orders placed through the UK website (www.uk.probreeze.com) are only eligible for shipping within the UK, and EU (www.eu.probreeze.com) within the European Union. Orders will be processed online in the local currency either via Credit / Debit card or PayPal.
Returns
We really hope you like your purchase from Pro Breeze however, in the event you do wish to make a return, simply follow the steps below.
Steps to Return your Item:
- Request a return: Message our Customer Care team using the contact form, providing your order number, to outline your return request.
- Receive your return label: Customer Care will email you a prepaid return shipping label and specific return instructions within 48 hours. Please wait to receive this label before sending your parcel.
- Package your item securely: Wrap and repackage your item securely in its original packaging if possible.
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Send your return: Attach the provided return label and send your package to the instructed returns address (typically shown below). Returns must be sent in an unopened and unused condition within 30 days of original purchase. Please note that return shipping costs are not covered.
NTDS - Savannah, 137 Prosperity Drive,
Garden City, GA 31408,
United States - Inspection & Refund: Once received, your return will be inspected. Upon successful inspection, your refund will be processed to your original payment method (Credit/Debit Card or PayPal) within 5 business days. Please retain your proof of postage.
Returns FAQs
If you need to get in touch about starting a return or refund, please contact us. You can also find answers to common questions regarding our return process below.
Product not working as expected?
Our Customer Care team are incredibly knowledgeable and able to resolve most product-related issues quickly and efficiently. For the quickest support, please contact our product experts using the submission form on our Contact page.
Please be aware, we aren't able to accept any returns that have been used and which are not faulty.
Returns Eligibility: Can I return my item?
In Order for a return to be eligible for a refund please ensure you provide proof of shipping for your return within 30 days of the original purchase of your item.
We kindly ask that you return your item to us in good condition with no signs of visible damage.
Please be aware, we do not cover the cost of the returns unless the Products are faulty or misdescribed.
Returns must be sent to us in an unopened and unused condition. We reserve the right to refuse any return if the product has been used and/ or there are any signs of wear or if parts are missing.
You do not have a right to change your mind in respect of Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
Refund FAQs
If you need to get in touch about starting a return or refund, please contact us. You can also find answers to common questions regarding our refund process below.
When will I receive my refund?
Following a successful inspection of your return we will process a refund to the credit/debit card or PayPal account which was used to place the original order.
Please allow 5 business days for the refund to appear in your account.
Why haven't I received my refund yet?
If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked.
If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@probreeze.com.
Cancellations
When an order has been placed, we aren’t able to cancel it or make any changes.
Our Customer Care team may be able to request that it is ‘returned to sender’ however, as we ship orders after 20 minutes via a next-day shipping service, this is not guaranteed.
When your order is delivered, you can return it to us within 30 days for a full refund. Please be aware, we don’t cover the cost of returns.